If your unit needs repair, contact your property manager right away. Our goal is to provide you with the highest quality maintenance service.
When you call the property manager or complete an order requesting maintenance on your unit, our service staff will respond as soon as possible. If an adult will not be home during the service appointment, we will need permission to enter the apartment.
Most work can be completed in one visit, but sometimes the maintenance staff must return to your residence to finish the work (for example: if a part needs to be ordered.) A card will be left showing the time the staff member was there, and what work was done. If a return visit is needed, the card will also explain what work remains to be done and the date of your next appointment.
If you have any questions about maintenance on your apartment, simply contact your property manager.
If a repair is determined to be caused by a resident or a resident’s guest, GHA staff may charge the resident for the repair.