Employment Opportunities

RESIDENT SERVICES COORDINATOR

Posted: April 23, 2018
Application Deadline: TBD

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POSITION SUMMARY:
This position, provides support to a diverse group of residents (including families & youth), who live in affordable housing sites. The Resident Services Coordinator handles a wide variety of duties focusing on case work/referrals, building a resident community, and the administration of programs and grants that improve the quality of life of GHA residents. The position works closely with local tenant councils, property managers, GHA leadership and community partners.

The Resident Services Coordinator position requires a motivated and resourceful individual who is sensitive to resident needs; has excellent service coordination, team-building and group facilitation skills; and can thrive in a relatively independent environment working with a multidisciplinary team of service providers.

MAJOR DUTIES AND RESPONSIBILITIES INCLUDE:

  1. Visits homes of residents to identify and discuss individual family needs and to     improve resident/management relationships.
  1. Answers specific requests for assistance involving resident services.
  1. Assist individuals and families by attending to essential health and welfare needs.
  1. Visits and assists sick and disabled.
  1. Maintains liaison with other social service delivery agencies and city and county governments; refers residents to appropriate agency or government, and verifies that the service needed has been met.
  1. Assist in developing and conducting training programs for those who mayassist in recreation programs.
  1. Works to involve residents in cleanup and fix-up activities in the neighborhoods.
  1. Assists in developing and carrying our special events and programs.
  1. Works with leaders in resident organizations to improve participation; plans meetings, suggest ideas for programs, conducts and/or arranges workshops for residents.
  2. Counsels residents with social and personal problems; assists with budgeting and advises those with monetary difficulties; provides employment counseling; provides tutoring and encourages residents to continue or pursue education.

  3. Maintains case records on all residents served; prepares reports as required; attends staff meetings and training programs and workshops.

  4. Inspects for good housekeeping and suggests improvements.

  5. Implements health-related clinics at the developments.

  6. Visits new residents of the development to instruct them in the care and operation of equipment, and proper maintenance of units.

  7. Instructs residents in minor repairs, i.e. screens and windows.

  8. Establishes new move-in orientation.

  9. Works in conjunction with the Property Management Staff to which assigned and any other duties assigned by the Property Manager or Executive Director with the position.


REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  1. Knowledge of case work skills, public relations skills, and interviewing techniques.
  1. Knowledge of functions, personnel and physical organization of city and county departments and applicable community, state and federal resource agencies and eligibility requirement for assistance.
  1. Knowledge of the political, social, economic, and physical facts affecting human behavior.
  1. Employee must exercise considerable tact and judgment in working with residents and in effecting solutions to complex personal and family problems which may involve federal, state, or local law enforcement officials.
  1. Skill in interviewing persons, with due regard for human rights and dignity and persistence in identifying problems and seeking solutions.
  1. Must be willing and able to work flexible hours, such as weekends, holidays, day or night, and including split shifts as required and/or specified by immediate supervisor.
  1. Ability to listen empathetically to tenants, to analyze and establish priorities for needs and problems and to deliver or refer proper assistance.
  1. Ability to speak distinctly with pleasant voice and to express oneself with confidence, patience and concern.
  1. Ability to interpret and make independent decisions based on policy guidelines established by the Housing Authority and HUD.

  2. Ability and willingness to comprehend diverse ethnic or cultural points of views without personal bias in a problem solving situation.

  3. Ability to work harmoniously with and gain the cooperation of other employees, counterparts in public and private services delivery agencies and in city, county and state government and community volunteer groups.

  4. Ability to absorb and utilize new information and techniques.

  5. Ability to maintain moderately complex records and to write clear and concise records and reports.


EDUCATION AND EXPERIENCE:

  1. A Bachelor's Degree in Public Administration, Social Work, Special Education, Psychology Behavioral Science or any related field.
  1. A Master’s Degree is preferred along with grant writing experience.
  1. Any equivalent combination of training and/or experience to meet the required knowledge, skills and abilities.


Please send your resume and letter of interest via U.S. Postal Service:

Willie Cook, Human Resources
Gary Housing Authority
578 Broadway
Gary, IN 46402


Resumes can also be faxed to: 219 881-6414 or sent via email to: wcook@garyhousing.org

No telephone calls will be accepted.
This position is considered open until filled.